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LIVE SPOT PRICES Gold Spot:$1,943.10 0.0% Silver Spot:$23.630.3% view chartview Chart

Certified Gold Exchange Executive Team

John-Halloran-Framed
Chief Executive Officer – Since 1992

John Halloran was born in 1963. John has traveled to over 90 countries but he still has his Midwestern sensibility. He is of Irish and English descent.

He is a fanatic about customer service. As a matter of fact, John even feels bad service is downright un-American.

John usually says, “If you’re not going to treat the customer as someone special, then you should not be doing business in the USA.” He adds, “As a businessman, I should want the competition to have complaints and constantly let customers down. The fact is that I don’t. People deserve better when they invest their hard-earned money. If I could, I would personally work the customer service lines of other poor service dealers. I would let their clients know that bad service should never be normalized.”

John studied Marketing at the Wharton School of Business.

Kenneth-V-Hansen-Framed
Chief Financial Officer – Since 2008

Kenny Hansen was born in 1967 in Northern California and is of Danish ancestry. His greatest joy is being a loving husband and father.

Everyone agrees that Kenny is just about the nicest, most laid-back guy they ever met.

He is passionate about integrity, accounting, and family.

If you ever have a sugar craving at the CGE Fort Worth headquarters, remember Kenny usually has a drawer full of candies in his office. However, since word got out, it’s generally locked!

Kenny worked with the multinational company Fujitsu before joining the Certified Gold Exchange in 2008.

Kenny studied Accounting at the University of California Santa Barbara.

Janet-Villalon-Framed
Chief Operating Officer – Since 2004

Yaneth Villalon (AKA Janet) was born in 1979 and is of Southern European descent. She loves to travel and has been to all 50 countries in Europe.

For Janet, Europe is all about chocolate, some great tea and a view of the towns main church.

Janet really loves order, and her favorite Bible quote is Corinthians 14:40, “But all things must be done properly and in an orderly manner.” Janet has faith that the Bible contains answers to all life’s problems.

Before joining the Certified Gold Exchange, Inc., Janet worked at Sandstone Properties in Santa Monica, CA.

Janet studied Operations Management at Wharton School of Business and Systems Security at MIT.

Randall RothermelRandall Rothermel ★★★★★ Several years ago, I purchased precious metals (within an IRA) through a highly recommended dealer (at the time). Recently, I learned that the dealer in question was found to be "less than reputable". I found myself asking, "under the circumstances, who can I trust to liquidate my account?"My first order of business was to find a dealer that I could trust. After considerable research, Certified Gold Exchange was at the top of my list. When I contacted CGE, I was introduced to Pat Collins. From our first discussion, Pat clearly understood the situation and developed a plan.Long story short, Pat earned my trust with his friendly demeanor, patience, and metals experience. I'll be calling CGE and Pat for my next transaction. Many thanks Pat!ALAN BROWNALAN BROWN ★★★★★ Certified Gold Exchange's website really jumped out to me as I began researching precious metal IRA's. I found it to be incredibly comprehensive and informative, answering questions I did not even know to ask and alerting me to bad practices within the industry as well. So, I called and found the CGE team to be every bit as helpful as the website. They were responsive immediately and throughout the process of establishing an account and funding it. They were particularly helpful when dealing directly with my current custodian and getting funds rolled over. Pat and Mary have been courteous, personable, and very professional working with me and even helped with questions outside the immediate business at hand. I have already referred friends to CGE and will continue to do so.Diane BellDiane Bell ★★★★★ Everyone was very helpful and professional. I highly recommend this company.Joeb41Joeb41 ★★★★★ In the mid-90's I was fortunate to locate CGE and John Halloran. I Found CGE on BBB. They had an A+ rating and received no complaints. I called them and John spent a lot of time with me. I had never purchased metal previously. The one thing that stuck with me was his advice that "you buy metal to hold, not to trade." I still have my original purchase plus some subsequent purchases. All is worth 2--3.5 times what I bought it for, including my TIRA. I feel secure that my portfolio is well diverse and now includes Gold & Silver. Thanks John.The PhanThe Phan ★★★★★ Pat Collins, Melissa and the CGE team was incredibly professional in helping me setup my self directed IRA and purchasing the metals for the account. Pat was extremely knowledgable and was always responsive and willing to share his time and expertise to help me better understand each step in the process. I got regular updates from Pat to inform me of the status of each step in the account setup and in the metals purchase transaction. Looking forward to continuing to work with Pat and the CGE team in the future.Steve KellerSteve Keller ★★★★★ I recently liquidated a portion of my Precious Metals IRA (for the first time) and was concerned about the need to ship and the length of time my custodian, GoldStar Trust, was telling me it would take for the entire process. After a bit of research I found Certified Gold Exchange. What appealed to me in my research was the fact that CGE had accounts at many of the Depositories, including mine. That meant that there would be no shipping process (or delays). I had read stories of shipments disappearing in process and metal purchasers and custodians not being very helpful to the victims of the theft. In addition, CGE was very competitive in their pricing.From the beginning of contacting Patrick Collins the process was efficient and professional. Pat provided regular communication and helped me at every step. The length of time from start to finish was much quicker than I was expecting thanks to CGE.I want to thank Pat and his team at Certified Gold Exchange for a smooth and efficient transaction.Karyn WortmanKaryn Wortman ★★★★★ My experience with the Certified Gold Exchange and Mr. Collins was exemplary. Mr. Collins gave so freely of his time and expertise. He suggested outside readings in order for me to gain further knowledge of the world of precious metals. He helped me better understand my own situation and guided me towards making the best decision under my circumstances. When I sought advice, he gave it to me willingly. Throughout the process he was friendly, upbeat, considerate and kind. The huge irony in all this is that from very early on in the process of our multiple communications, he became aware that I could not even be a client! Still, he gave me his time and guidance. This is something I have rarely, if ever, experienced in my almost 59 years in this world. Additionally, when he saw he and his company could not help me, he provided alternative businesses that could. Again, when have you experienced this? I called one company prior to CGE and when the representative told me he couldn't help me, the phone call was over. Period, the end. Hence, when I do have an opportunity to sell or buy precious metals, there is no other business I would consider using. I highly recommend CGE for all of your precious metal needs. Best of luck.gpaanagpaana ★★★★★ It has been my pleasure working with Patrick Collins and Sara with CGE inc.being new to selling metals, Patrick walked me step by step in the process through distributions with my IRA. Whenever I contacted him with questions or concerns, he replied within an hour or minutes to resolve my percieved issues. What a comfort Patrick has been in this (at times) somewhat stressful process.Thank you Patrick!Tandy ClineTandy Cline ★★★★★ I recently sold Gold and Silver through a precious metals IRA. I had an amazing team at CGE working to buy and handle the sales process of my metals. The team was fast, honest and overall outstanding. I had a sales price and contract within 2 hours! 😮It was my first time selling precious metals and they made the process as seamless as possible, despite multiple hiccups caused by my chosen custodian failing miserably. I will choose this team for every precious metals purchase or sale in my future.Bryan VBryan V ★★★★★ Gold Exchange has always been a trusted source of my precious metals and the after support is worth its weight in gold! Patrick Collins is always there to help, support, and go the extra mile! If you are going to invest in precious metals anyone can sell you bars or coins - but nobody has better customer service! BAR NONE!Mark LamdenMark Lamden ★★★★★ I was new the directed IRA concept, but was very grateful to Patrick at CGE in helping me navigate the process. I look forward to a long term relationship with CGE and Patrick as a trusted precious metals dealer.Belinda MurelBelinda Murel ★★★★★ Working with Pat and the team at Certified Gold Exchange made the process of diversifying my retirement savings stress free. I’m confident the selection of precious metals offered were the best fit for my situation and at the best price. No high pressure sales tactics, just fact based answers to the questions and concerns I had. Highly recommend.Timothy FeeleyTimothy Feeley ★★★★★ Working with Certified Gold Exchange has been a positive experience. Working with Pat is not just working with another business vendor, I feel I am working with a trusted advisor. No hard sells. No wild claims. His explanation of the paperwork process between companies and his follow-up during the process is excellent. I appreciate his fact-finding approach to my specific needs. He always had time for me to ask questions and/or discuss ideas I was thinking about. A good business relationship.Warren RichardsonWarren Richardson ★★★★★ I had an excellent experience with Certified Gold Exchange. I dealt directly with Pat Collins who was professional, knowledgeable, informative, and very easy to work with. He responded quickly and precisely to any and all of my questions. Very highly recommended!Edward AlbertEdward Albert ★★★★★ I was looking to liquidate the precious metals in my IRA . The horror stories I had heard of about some gold and silver dealers had me very apprehensive. When I called Certified Gold Exchange and talked with Patrick, I quickly felt a sense of trust in his voice. He answered all my questions and understood my fear of getting taken advantage of. He and his team work very hard behind the scenes ensuring the transaction to go smoothly. As a result CGE has earned my 5 star rating! I will contact them again if I want to buy or sell in the future!Alison WeinbergAlison Weinberg ★★★★★ Pat and team are very knowledgeable and professional!Ismail KenessyIsmail Kenessy ★★★★★ Customer since 2005. Professional, courteous, and helpful. CGE walked me through the process and provided the best prices available with minimum costs. Excellent service.Joe MurrayJoe Murray ★★★★★ What super service I received from the Certified Gold Exchange precious metals IRA team. Wow is all I can say! I had a large amount of coins in a gold and silver IRA for many years and decided to sell. I spent just about a whole day talking to several metals dealers about purchasing my metals. Call after call I did not feel good about what I was hearing with these dealers so I called the company that helped me set the gold and silver IRA up. Their name is Broad Financial LLC. I explained the problem I was having with finding a buyer and they said that is common in the industry. They told me to call the Certified Gold Exchange, Inc in Fort Worth, Texas. I spoke with Mr C there and was impressed that their quote was above the spot price (because I was hoping to get the spot price). They explained that American Eagles buy back at over spot and I said not with all the other dealers I called. I shipped the metals to their New York depository following the Certified Gold Exchange's instructions. Candace at CGE tracked the package every step of the way and I was updated along the way. Then when my metals arrived at the Certified Gold Exchange depository they told me that several of my coins were actually American Eagle Proof coins, not the bullion version I thought I had. They increased their original quote by $3000.00 dollars! Shocking that a company would be so honest because they could have just sent the original amount and I would have been happy. Needless to say I will never deal with a different metals dealer except the Certified Gold Exchange. Their gold IRA team is the best by leaps and bounds. I highly recommend Candice, Mr. C and the CGE team to any one looking to buy or sell metals with a great experience. Americans trusted source For Gold is not just a tagline with these folks.ted okolowiczted okolowicz ★★★★★ After searching and checking out different metals companies, I decided that Certified Gold Exchange Inc. was my choice. They have exceeded my expectations and made my IRA rollover easier than I thought.You can be very confident by the way every step was handled (very professional).So kudos to the whole TEAM and thank youJoseph GlassmanJoseph Glassman ★★★★★ I had a very good experience with Certified Gold Exchange and I highly recommend anyone considering a IRA Rollover into precious metals, talk to David White at Certified and do business with them. They are honest and will have your best interest as their concern.. David took care of my needs completely with honest and fair pricing. I shopped around and decided on Certified.Lefty and Mary JamoraLefty and Mary Jamora ★★★★★ Thank you David and Pat for educating us on the gold and silver markets. Pat especially helped us thru our first purchase of silver.M PhommahaxayM Phommahaxay ★★★★★ So glad I found CGE! Although, they don’t do business in my state, David White was so kind to take the time out of his busy schedule to educate me on precious metal investing. His advice was extremely valuable which saved me a ton of money. I would definitely recommend and refer any of my friends or family members interested in investing in precious metals in their service area. So thankful for David and this company!Rickey JohnsonRickey Johnson ★★★★★ My experience so far with Certified Gold Exchange was all very positive. Everything went smoothly and P. Collins was awesome in helping us navigate through the process.Aaron BrabhamAaron Brabham ★★★★★ I called Certified Gold Exchange to get information on a crypto currency IRA. I had a ton of questions and Steve not only answered all of them but also informed me of many things I had not thought of.I decided to invest $60k and in just three months it's over $120k! Not only that, the team at Certified Gold Exchange has excellent customer service.I highly recommend them.Mark OLearyMark OLeary ★★★★★ Philip with the certified gold exchange was incredibly helpful in helping me to setup a Cryptocurrency IRA. He knew exactly what questions to ask my existing custodian to make the rollover as seamless as possible. In just a short few months with the recommendations of Philip; I have already seen over a 250% return on my investment. Highly recommended.Gal TabGal Tab ★★★★★ The reason I give it the maximum stars is because everything happened just the way they planned it. I invested a considerable sum of money with them and as anyone would be, I was a little scared. I did my research and They came highly recommended as being ethical brokers. Their fees are very competitive and look forward to doing more business with them.Diana FincherDiana Fincher ★★★★★ I rolled over my IRA into Silver a couple of years ago and made a friend! Agent Pat C, Certified Gold Exchange, Inc., has far exceeded my expectations with continuing, careful watch over my investment. He always surprises with immediate personal response to my slightest question and inspires confidence to hold to The Plan. Pat’s personal touch and excellent recall is reassuring and has proven that he will keep me informed when any changes are advised. Ask for Pat - he’s excellent, excellent!Steve AstinSteve Astin ★★★★★ This was the 3rd company I called and by far the most professional. Thanks Patrick for the great service!Alicia O'RearAlicia O'Rear ★★★★☆ Thank you for donating 16 bibles for our foster children at Albuquerque Christian Children's Home! This is a wonderful company with a heart for ministry.Kyle SandersKyle Sanders ★★★★★ I was interested in doing a gold IRA rollover and contacted several firms after researching on the web. Certified Gold Exchange's website had the most useful information by far compared to other firms. Their representatives have been a pleasure to work with--professional, answered every question I had, and I'd recommend them to anyone looking at a gold IRA rollover.Robby BryantRobby Bryant ★★★★★ I am a Certified Financial Planner, and Certified Gold Exchange has helped us purchase gold for 16 years without a hitch for our clients and at excellent prices. We couldn’t be more satisfied!Anne SayreAnne Sayre ★★★★★ My husband and I were thrilled with the service we received at Certified Gold Exchange! Shipping our gold to us was quick and very simple. So happy we did not have to pay for the TV advertisements with celebrities like so many of the other precious metal companies. We will be buying again from CGE!Neenah PayneNeenah Payne ★★★★★ Certified Gold Exchange, Inc. is a highly professional firm that was a pleasure to do business with. It provides fast and accurate service. The firm went out of its way to be helpful on a number of key issues. I highly recommend them. I was extremely lucky for several reasons to have called the Certified Gold Exchange, Inc. when I was ready to sell my gold and silver coins. When I called the firm, Liam on the service desk explained that they scan hundreds of gold dealers to get me the best price. That was very comforting.When I spoke with coin dealer David White, he was able to give me a quote in 3.5 hours. He also explained the importance of shipping my coins via registered mail with the Post Office. David said that the Post Office requires a registered box to be sealed with brown paper tape to prevent tampering. David emailed me links to sites that showed the right tape to use and how to seal the box. He called several UPS stores in my neighborhood to try to find the tape for me. In the end, I bought the tape from the Post Office. David explained that while Fedex and UPS would ship the coins, since they are not allowed to ship gold or silver, I would have no recourse if my coins were lost. David even gave me his home number so I could reach him after hours if necessary.My experience with Certified Gold Exchange, Inc. stands in stark contrast with how two other coin brokers responded. The firm from which I had bought most of my silver coins never called me back. On November 13 when I called the broker from whom I had bought most of my gold coins, I couldn't get through on the phone. So, I emailed them and it took 5 days for them to respond! The broker didn't give me a quote until December 2 -- and then only for some of the coins! He said he would tell me what they would pay for the other coins after I shipped them!In addition, that broker explained that one of their customers had lost all their coins valued at $22,000 because the box was tampered with and they had failed to insure them for the full amount. However, I knew by then that if the firm had told the customer to ship the coins via registered mail as Certified Gold Exchange, Inc. does, the box could not have been tampered with.So, Certified Gold Exchange, Inc. is the only gold and silver dealer I recommend. The level of service is truly remarkable.Jovita GarcesJovita Garces ★★★★★ What do you do with what little you have to put away for the future? After my divorce 16 years ago, I decided I needed to find an IRA and invest my children's money into something that would retain and grow in value through the years. I found a great website called Certified Gold Exchange that intrigued me and when I called, John listened and understood my needs and helped me understand the value of investing in rare coins and precious metals before taking that all important step. I am happy I took a leap of faith knowing the prospect for growth in my precious metals IRA and children's funds for college and maybe first home some day was very real. I believe I made the best choice for our future. I can always trust CGE to give me honest and dependable service everytime I call in them.Maria SMaria S ★★★★★ Patrick Collins and Certified Gold Exchange (CGE) Team: I appreciate the support, you took me on for this transaction when I wasn’t even an existing client. (Yes I know CGE made some money). It was you manner, caring and fast response that made me feel very comfortable with you.Your interest in helping me on such short notice shows how much you care for your clients. I hope 🤞 to have you as one of my financial team in the future.Natalia ArizaNatalia Ariza ★★★★★ Certified Gold Exchange is the best metals company in the US hands down!Paul LiftonPaul Lifton ★★★★★ Piper PetersonPiper Peterson ★★★★★ It's not always the case with precious metals dealers but the Certified Gold Exchange hires the best advisors in the industry and this is the reason for their outstanding reputation.Eric BenjaminEric Benjamin ★★★★★ We have purchased from several dealers and hands down these guys have been the best. Above and beyond are the words I would use to describe their service. You will not be disappointed if you have been on the fence about buying!Josh SingerJosh Singer ★★★★★ Working with Certified Gold Exchange has been a great experience. The Certified Gold Exchange staff are very very good communicators and clearly have a lot of experience. Anytime we had a question or needed anything from them they responded the same day, if not the following morning. I would recommend working Certified Gold Exchange. Hands down great communicators and great business people.Burt DumertonBurt Dumerton ★★★★★ I have been working with Certified Gold Exchange Inc. since 2005 and have found them to give exceptional service and prices for precious metals. They have always treated me with great respect and given extraordinary personal attention to my account and to me personally. Their advice on many occasions have kept me from making some pretty serious errors in my investment decisions. They are prompt to return my calls and take special care to not be pushy or arrogant. Excellent to do business with. Give John a call.js_loader
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CORPORATE HEADQUARTERS Certified Gold Exchange, Inc.
777 Main St., Suite 644
Fort Worth, TX 76102
T: (800) 300-0715
F: (800) 300-4919
Visitor Appointment Requirements

Copyright © 1992-2024 Certified Gold Exchange, Inc. All Rights Reserved

10 Gold IRA Scams Dealers Use On You

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    Main pages

    COMPANY

    CGE DISCLOSURE

    CORPORATE HEADQUARTERS Certified Gold Exchange, Inc.
    420 Throckmorton St., Suite 210
    Fort Worth, TX 76102
    T: (800) 300-0715
    F: (800) 300-4919
    Visitor Appointment Requirements
    We Do Not Allow Visitors to Our Call Centers. 
     
    The Certified Gold Exchange is a national volume discount dealer supplying popular bullion and PCGS certified coins. Since 2020 most of our representatives work remotely. We no longer allow visitors to our Fort Worth Call Center but you can still get the same great service by calling.
     
    Our institutional staff does take visits from bank, and corporate clients. 
    To learn more about this policy please call 800-300-0715

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