view ChartCertified Gold Exchange Executive Team
Chief Executive Officer – Since 1992
John Halloran was born in 1963. John has traveled to over 90 countries but he still has his Midwestern sensibility. He is of Irish and English descent.
He is a fanatic about customer service. As a matter of fact, John even feels bad service is downright un-American.
John usually says, “If you’re not going to treat the customer as someone special, then you should not be doing business in the USA.” He adds, “As a businessman, I should want the competition to have complaints and constantly let customers down. The fact is that I don’t. People deserve better when they invest their hard-earned money. If I could, I would personally work the customer service lines of other poor service dealers. I would let their clients know that bad service should never be normalized.”
John studied Marketing at the Wharton School of Business.
Chief Financial Officer – Since 2008
Kenny Hansen was born in 1967 in Northern California and is of Danish ancestry. His greatest joy is being a loving husband and father.
Everyone agrees that Kenny is just about the nicest, most laid-back guy they ever met.
He is passionate about integrity, accounting, and family.
If you ever have a sugar craving at the CGE Fort Worth headquarters, remember Kenny usually has a drawer full of candies in his office. However, since word got out, it’s generally locked!
Kenny worked with the multinational company Fujitsu before joining the Certified Gold Exchange in 2008.
Kenny studied Accounting at the University of California Santa Barbara.
Chief Operating Officer – Since 2004
Yaneth Villalon (AKA Janet) was born in 1979 and is of Southern European descent. She loves to travel and has been to all 50 countries in Europe.
For Janet, Europe is all about chocolate, some great tea and a view of the towns main church.
Janet really loves order, and her favorite Bible quote is Corinthians 14:40, “But all things must be done properly and in an orderly manner.” Janet has faith that the Bible contains answers to all life’s problems.
Before joining the Certified Gold Exchange, Inc., Janet worked at Sandstone Properties in Santa Monica, CA.
Janet studied Operations Management at Wharton School of Business and Systems Security at MIT.
My first order of business was to find a dealer that I could trust. After considerable research, Certified Gold Exchange was at the top of my list. When I contacted CGE, I was introduced to Pat Collins. From our first discussion, Pat clearly understood the situation and developed a plan.
Long story short, Pat earned my trust with his friendly demeanor, patience, and metals experience. I'll be calling CGE and Pat for my next transaction. Many thanks Pat!
From the beginning of contacting Patrick Collins the process was efficient and professional. Pat provided regular communication and helped me at every step. The length of time from start to finish was much quicker than I was expecting thanks to CGE.
I want to thank Pat and his team at Certified Gold Exchange for a smooth and efficient transaction.
being new to selling metals, Patrick walked me step by step in the process through distributions with my IRA. Whenever I contacted him with questions or concerns, he replied within an hour or minutes to resolve my percieved issues. What a comfort Patrick has been in this (at times) somewhat stressful process.
Thank you Patrick!
It was my first time selling precious metals and they made the process as seamless as possible, despite multiple hiccups caused by my chosen custodian failing miserably. I will choose this team for every precious metals purchase or sale in my future.
I decided to invest $60k and in just three months it's over $120k! Not only that, the team at Certified Gold Exchange has excellent customer service.
I highly recommend them.
When I spoke with coin dealer David White, he was able to give me a quote in 3.5 hours. He also explained the importance of shipping my coins via registered mail with the Post Office. David said that the Post Office requires a registered box to be sealed with brown paper tape to prevent tampering. David emailed me links to sites that showed the right tape to use and how to seal the box. He called several UPS stores in my neighborhood to try to find the tape for me. In the end, I bought the tape from the Post Office. David explained that while Fedex and UPS would ship the coins, since they are not allowed to ship gold or silver, I would have no recourse if my coins were lost. David even gave me his home number so I could reach him after hours if necessary.
My experience with Certified Gold Exchange, Inc. stands in stark contrast with how two other coin brokers responded. The firm from which I had bought most of my silver coins never called me back. On November 13 when I called the broker from whom I had bought most of my gold coins, I couldn't get through on the phone. So, I emailed them and it took 5 days for them to respond! The broker didn't give me a quote until December 2 -- and then only for some of the coins! He said he would tell me what they would pay for the other coins after I shipped them!
In addition, that broker explained that one of their customers had lost all their coins valued at $22,000 because the box was tampered with and they had failed to insure them for the full amount. However, I knew by then that if the firm had told the customer to ship the coins via registered mail as Certified Gold Exchange, Inc. does, the box could not have been tampered with.
So, Certified Gold Exchange, Inc. is the only gold and silver dealer I recommend. The level of service is truly remarkable.
Your interest in helping me on such short notice shows how much you care for your clients. I hope 🤞 to have you as one of my financial team in the future.
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