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The Certified Gold Exchange, Inc. Anti-Money  Laundering & Anti-Terrorist Financing  Compliance Program. 

Updated and revised October 2, 2023 

Thank you for reading the Certified Gold Exchange, Inc., (CGE) Anti-Money Laundering AML compliance plan of action. Additionally we have developed an internal procedural training course for contractors and employees and all parties associated with CGE (Team Members).  

FinCEN Rule(s): Under an interim final rule by the Financial Crimes Enforcement Network (FinCEN), dealers in precious metals, stones or jewels are required to establish Anti-Money Laundering programs. At a minimum, dealers must establish an Anti-Money Laundering program that comprises the following four elements: 

  • Policies, procedures and internal controls, based on the dealer’s assessment of the money laundering and terrorist financing risk associated with its business; 
  • A compliance officer who is responsible for ensuring that the program is implemented effectively;
  • Ongoing training of appropriate persons concerning their responsibilities under the program;
  • An independent testing to monitor and maintain an adequate program. 

“FinCEN is issuing this regulation to better protect those that deal in jewels,  precious metals and precious stones from potential abuse by criminals and  terrorists. “The characteristics of jewels, precious metals and precious stones that make them valuable also make them potentially vulnerable to those seeking to launder money,” said William J. Fox, Director of FinCEN. “This regulation is a key step in ensuring that the Bank Secrecy Act is applied appropriately to these businesses.”

The interim final rule applies to “dealers” that have purchased and sold at least $50,000 worth of “covered goods” during the preceding year. The dollar threshold is intended to ensure that the rule only applies to persons engaged in the business of buying and selling a significant amount of these items, rather than small  businesses, occasional dealers and persons dealing in such items for hobby  purposes. 

“Covered goods” include jewels, precious metals, precious stones and finished goods (including but not limited to: jewelry, numismatic items and antiques) that derive 50 percent or more of their value from jewels, precious metals or precious stones contained in or attached to such finished goods. The interim final rule is final and binding.” 

Because of our ironclad resolve and set in stone AML policies, CGE is not a good target for the cleaning or disguising of criminal proceeds. We continually vow to do our absolute best to thwart any attempts to use our products to assist in any criminal activities including money laundering and terrorist financing.  

Money laundering refers to act(s) of disguising, concealing, camouflaging, hiding or structuring illegal proceeds for the purpose of misrepresenting the true source of said funds. Included in the act of money laundering is terrorist financing, which is the act of concealment of liquid asset or monies (both legal and illegal) in aim of supporting and/or funding acts of terrorism. 

The metals retailer Certified Gold Exchange, Inc., its team members, contractors and its related subsidiaries apply all of their commercially reasonable efforts to  comply with every FinCEN regulation. As a retailer of gold, silver and other precious metals, the Certified Gold Exchange, Inc., uses due diligence and all of its commercially reasonable efforts to source 100% of our metals from only dealers that also comply with all FinCEN regulations, the Patriot Act, Office of Foreign Assets Control (OFAC) and the Bank Secrecy Act. 

The Certified Gold Exchange Inc. has an ironclad policy against aiding and abetting  in the act of money laundering, terrorism financing or facilitating any and all illegal acts as governed by the Patriot Act, OFAC, FinCEN as well as forbidding the violation  of any U.S. state and/or federal law. 

Placement is the first stage of money laundering: 

The criminal or his agent(s) buys liquid assets like prepaid credit cards, travelers checks, moneygrams, cashier checks, money orders, etc, with the proceeds of a crime.  

Layering and micro layering is the second stage of  money laundering. 

After placement is completed, the criminal then moves the monies from one  financial organization to another attempting to conceal the true source of the illegal  funds. Micro layering is moving smaller amounts with the aim of bypassing  reporting requirements. 

Integration is the third step of money laundering. 

Switching the financial assets into what appears to be legitimate assets (buying  cars, small business, properties, etc.). These seemingly legitimate assets can later be sold to support their lifestyle. Integration could take place with family not even  aware of the true criminal source of the asset(s). 

Our Designated AML Compliance Officers 

This compliance plan has been created and is implemented by John Halloran &  Yaneth Villalon (AKA Janet). 

John Halloran will act as lead designated AML compliance officer responsible for setting and enforcing the Certified Gold Exchange’s official AML policy. John is also responsible for training every team member to detect, prevent and report suspicious activity. John can be contacted concerning AML inquiries at 1-800-300- 0715 Ext. 821 during normal business hours or by emailing johnjhalloran [@] gmail  dot com anytime.  

Yaneth Villalon acts as our outsourced contracted designated secondary AML compliance officer. She can be contacted at janet-vill [@] certifiedgoldexchange dot com.

Both John and Yaneth have completed and passed (Certificate Attached Here) the final  exam for the Anti-Money Laundering Course at the London Institute of  Business & Management.  

The AML compliance officer will also ensure that the Certified Gold Exchange, Inc.,  keeps and maintains all of the required AML records and will ensure that Suspicious Activity Reports (SARs) are filed with the Financial Crimes Enforcement Network (FinCEN) when appropriate. The AML compliance officer is vested with full responsibility and authority to enforce the Certified Gold Exchange, Inc., AML program.  

Independent Review of our Anti-Money Laundering  Plan 

Every 12 months minimally, Kenny Hansen or another qualified individual will audit  the CGE AML plan of action to ensure our AML strategies, policies and due diligence  procedures are being implemented as designed and adequate to stop any criminal’s attempts to infiltrate our business. These reviews and transaction audits  will always be completed by someone not involved in the plans creation and never by a compliance officer.  

The independent reviewer, Kenny Hansen, has taken and passed the Anti-Money  Laundering course at the London Institute of Business & Management and has an  accounting background so he is a qualified reviewer (Certificate Attached Here). Kenny  Hansen has also attended the U.S. Securities and Exchange Commission (SEC)  AML webinar for broker dealers held on 6/27/2019. 

CERTIFIED GOLD EXCHANGE, INC. 

AML Risk Assessment 

1 – Country/Geographic Risks 

We have no Country/Geographic risks based on the definition of  Country/Geographic Risks used by FINCEN, FINRA or any other U.S. authority that  oversees money laundering activities. 

Certified Gold Exchange, Inc., sells to U.S. citizens only. Our main business activity is  to sell gold and silver coins and bars to investors that want to diversify from their  current 401k or IRA assets to gold and silver in the form of coins or bars which are  to be stored with a third party depository service and overseen by the authorized  IRA custodian. 

*401k and IRA are accounts tracked annually by the IRS and controlled by  custodians that have strict rules governing the creation and maintenance of such  accounts and are traditional not money laundering hotspots but diligence is still  required. 

We do occasionally sell to clients that want to buy for physical possession. The funds come via personal check, wire transfer or ACH from a U.S. bank account, and  the metals are shipped to the client directly, or if the client is concerned with safety  of his/her investment, we do recommend a third party depository service like DDSC, Texas Gold Depository or BRINKS. The contract is directly with the depository  and with the client. CGE has no control or access to the client’s assets.  

2 – Customer and Counterparty Risks 

Certified Gold Exchange, Inc., is not a click & buy online platform, in fact, all  prospective clients go through a lengthy phone interview with a sales  representative to find out the reason (legitimate intent) why they want to purchase precious metals. This initial interview gives CGE the opportunity to assess the risk a prospective client might pose.  

Here are some of the questions we ask: 

  • Are you looking to invest for long or short term? 
  • What is your main motivation for investing in gold or silver?
    • Current presidential agenda?
    • U.S. Debt?
    • Possible war?
    • Falling dollar?
    • Inflation?
    • Deflation?

At this point the prospective client is asked to expand on his/her thoughts about  what he/she says is the reason why he/she wants to buy gold or silver. 

  • Where is the money that will be used to purchase precious metals coming  from? 
    • Cash accounts? (bank accounts)
    • Stocks?
    • Bonds?
    • IRA accounts?
    • Etc.

Additional questions are asked to determine what he/she did or does for a living  and conclude if the amount he/she has to invest matches the kind of income  he/she has/had correlates to his/her skills. 

As a further security measure, all calls may be monitored and recorded for  compliance and training purposes. 

Finally, we do not accept cash or cashier’s checks as payments for a transaction,  only personal checks or bank wires/ACHs and we do not accept orders from a third  party.  

3 – Product Risk 

Certified Gold Exchange, Inc. offers gold and silver coins and bars only, but our  focus is on premium numismatics and semi numismatics which carry a higher  premium than their bullion counterpart. Such products are less desirable to money  launderers as the cost is much higher than the metals melt down value. 

As mentioned before, we focus on 401k and IRA accounts which account for 95% of  our transactions. In the occasion that we sell bullion, it is most likely to current  clients with an IRA account that want to buy some metals for home delivery. 

4 – Financing Method 

Certified Gold Exchange, Inc. accepts only checks, bank wires or ACHs and only  from U.S. banks. We do not accept foreign checks, wires or transfers of any kind.

Should a prospect want to purchase a product on behalf of a Trust or a Company for physical delivery or 3rd party storage, we will proceed to collect legal name and TIN for the company or articles of incorporation as proof of identification such as  U.S. Passport or official state DL/ID. Should the entity be a Trust, we will request legal name and TIN if available or SSN and valid identification of all of its beneficiaries. 

In regards to the buy-back process & payment, 98% of our buy-back transactions  are from existing clients, and payment for such transactions are in the form of a  company check or bank wire to a U.S. bank account under the client’s name. 

In the rare event that we buy-back product from a person who did not buy the  product from us originally, we will require: 

  • A valid U.S. identification such as a DL, ID or U.S. passport
  • Proof of address
  • We will ask where he/she originally purchased the metals from.
  • How long has he/she had the metals for.

Because CGE engages in transactions using exclusively the aforementioned  financial instruments and does not deal with any other form(s) of digital and  tangible currencies, therefore, we are not a good target for tax cheats and/or money launderers. 

*CGE does not accept cash nor do we liquidate in cash or cash instruments. In fact,  since 1992, CGE has never had a cash transaction and this covers all purchases and  liquidations. 

5 – Control for Higher Risk Situations 

Certified Gold Exchange, Inc. will continue to train its staff with focus on its sales  team as they are the point of contact with the firm. We will have monthly meetings  in which possible money laundering scenarios will be discussed and how to detect  and report them. 

If we have reason to suspect that a prospective client is trying to hide his motives  for purchasing gold or silver, we will take the following steps:  

  1. Ask for additional identification information such as: 

                 a. Valid U.S. ID or Passport 
                 b. Proof of address such as telephone bill or bank statement 
                 c. If still employed, letter of employment 
                 d. If not employed, explanation of source of income 

  1. If the prospect client declines to provide the required information, we will  decline the transaction and report it to the AML compliance officer.
  1. The AML compliance officer will determine whether we need to file a SAR  and/or report it to FINCEN.
  1. The AML compliance officer will also submit all gathered information:  including name, phone number, IP address and audio recording of the conversation with the prospective client, if applicable.

Note: We have every reason to believe that our clients are deeply concerned with  the massive U.S. debt load economy and want to protect their assets from the  resulting inflation. 

Furthermore, in an effort to continue to aid AML policies, CGE has the following clause in the firm’s account agreement to deter criminals and terrorists: 

Legitimate Monies & Intent: By authorizing this contract and funding an account, the customer represents and warrants to CGE that (i) this document has the customer’s legal name and current address, (ii) that the customer is in complete  compliance with the Patriot Act, (iii) none of the monies for this and subsequent  purchases are derived from or in connection with money-laundering, terrorism or  any other illegal or illicit activity and (iv) the transaction is not part of a scheme,  involving or in support of terrorism, money-laundering or any other illicit or illegal  activity.

6 – Recordkeeping 

We will document our verification: including all identifying information provided by  a customer, the methods used and results of verification, and the resolution of any  discrepancies identified in the verification process. We will keep records containing  a description of any document that we relied on to verify a customer’s identity,  noting the type of document, any identification number contained in the document,  the place of issuance, and if any, the date of issuance and expiration date. We will  also keep records containing a description of the resolution of each substantive  discrepancy discovered when verifying the identifying information obtained. We will  retain records of all identification information for five years after the account has  been closed; we will retain records made about verification of the customer’s  identity for five years after the record is made. 

Rule: 31 C.F.R. § 1023.220(a)(3). 

7 – Comparison with Government-Provided Lists of Terrorists 

We will check the links listed below of known or suspected terrorists and use the list  as a list for CIP purposes, we will, within a reasonable period of time before an  account is opened, determine whether a customer appears on any such list of  known or suspected terrorists or terrorist organizations issued by any of the federal government agencies designated by Treasury in consultation with the federal functional regulators. We will follow all federal directives issued in  connection with such lists.  

https://sanctionssearch.ofac.treas.gov/ 

8 – Monitoring Accounts for Suspicious Activity 

We will monitor account activity for unusual size, volume, pattern or type of  transactions, taking into account risk factors and red flags that are appropriate to  our business. Monitoring will be conducted through the following methods: When  the customer places a new order and taking into account the customer’s risk profile  which will serve as a baseline for assessing potentially suspicious activity. The AML  compliance officer or his designee will be responsible for monitoring and reviewing  all clients’ account activity, will determine whether any additional steps are  required, will document when and how this monitoring is carried out, and will  report suspicious activities to the appropriate authorities.

We will document our monitoring and reviews in our client management system.  The AML compliance officer or his designee will conduct an appropriate  investigation if necessary and review relevant information from internal or third party sources before a SAR is filed.  

9 – Emergency Notification to Law Enforcement by Telephone  

In situations involving violations that require immediate attention, such as terrorist  financing or ongoing money laundering schemes, we will immediately call an  appropriate law enforcement authority. If a customer or company appears on  OFAC’s SDN list, we will call the OFAC Hotline at (800) 540-6322. Other contact  numbers we will use are: FinCEN’s Financial Institutions Hotline ((866) 556-3974). If we notify the appropriate law enforcement authority of any such activity, we must  still file a timely SAR. 

Although we are not required to, in cases where we have filed a SAR that may  require immediate attention by the SEC, we may contact the SEC via the SEC SAR  Alert Message Line at (202) 551-SARS (7277) to alert the SEC about the filing. We  understand that calling the SEC SAR Alert Message Line does not alleviate our  obligations to file a SAR or notify an appropriate law enforcement authority. 

Rule: 31 C.F.R. § 1023.320. 

Resources: FinCEN’s website; OFAC web page; NTM 02-21; NTM 02-47

Conclusion: 

For the following text, we will use the term team members to refer to  employees, independent contractors and partner corporations that may sell  or promote our products.  

AML Policy #1. Willful ignorance is not a legal, liable or ethical defense with money  laundering or terrorist financing. That means that all team members must take it  upon themselves to get the facts needed to thwart money laundering and terrorist  financing. Team members could personally be charged with a crime, be held  financially liable or answer to the ultimate authority for turning a blind eye to  money laundering activities occurring under their watch. 

If the growing and disturbing trend of money laundering continues, then legitimate  business owners will be empowering criminals and terrorists to commit further  crimes and acts of violence.  

Furthermore, in addition to an increased level of organized crime in the financial  sector, it could become common for criminal organizations to exert an influence  over legitimate economic activities on both local and national scales. 

We at CGE and all responsible businesses must immediately take all necessary  precautions to cease the flow of funds for terrorism and terrorist activities as if it is  left unchecked it will continue to grow from a nuisance to a devastating threat to  the international community. 

Consequently, the crucial countermeasure against money laundering and financing  of terrorism is for financial institutions to cooperate with one another. That said, all  CGE representatives from contractor interns to the CEO must make every possible  effort to prevent money laundering as well as its causes and consequences. 

CGE adheres completely to all local, state and national laws regarding Anti-Money  Laundering policies. The full and official statement of Certified Gold Exchange, Inc,  regarding money laundering and the CGE Anti-Money Laundering policy can be  found below. 

We have listed references to Internal Revenue Service (IRS) and Financial Crimes  Enforcement Network (FINCEN) policies, guidelines, policies, regulations and laws to all of which we adhere as a company and as individual members of the CGE staff or contractors. 

IRS – http://www.irs.gov/irm/part9/irm_09-005-005-cont01.html 

FinCEN – https://www.fincen.gov/ 

If you suspect someone of money laundering or currency crimes, please use form  3949-A to notify the IRS or visit the link below. 

https://www.irs.gov/help/report-fraud/report-tax-fraud-a-scam-or-law-violation Contact Fincen to complete a SAR at 1-800-767-2825 toll free or 703-905-359.

Further information regarding the money laundering prevention practices of the  Certified Gold Exchange, Inc. may be requested via the Contact Us page of  www.certifiedgoldexchange.com or by calling (800) 300-0715, Monday-Friday 9am 6pm CST or by contacting the owner at his personal email address johnjhalloran  [@] gmail dot com anytime. 

NOTE: The sale of the following items to CGE, at the quantities specified, will be  issued a 1099B.

AML Table
Edward
2 weeks ago
CGE always responded in a timely manner and very accurate in the response. Selling was made simple and the pricing fair. Karla did an excellent job throughout the process.
Joe From Redondo
2 months ago
I had an excellent experience dealing with Certified Gold Exchange with Patrick Collins!!! Pat was swift and precise on liquidating our precious metals account in a timely fashion and paid us well! I highly recommend Certified Gold Exchange, not only a fast turn around but helped us every step of the way including having our forms filled out, the whole transaction was hassle free and not only that but they bent over backwards and followed up on getting our liquidation funds into a fidelity IRA and guided us the whole step of the way!! Thank you Pat at Certified Gold Exchange!! AAA, two thumbs up, and five stars for Certified Gold Exchange!! 👍🏻👍🏻
Amy Shamburger
2 months ago
Certified Gold Exchange walked me through the entire process of liquidating an inherited IRA. They were able to explain terms, outline all steps of the process, tell me exactly how to fill out forms. They worked with the difficult custodian and I didn't have to. Mary worked hard behind the scenes to get the process completed so smoothly.
Pat Merkel
2 months ago
I twice in the past year had the pleasure of using Certified Gold Exchange to help me to liquidate a portion of my precious metals assets. I had no idea just how easy this process would be. Lisa is a major asset for this company. I was meticulously walked through the process every step of the way. Updated and notified as to the progress constantly, right up to and even after receiving my funds. This is a top notch company I think everyone should be using for their metals needs and concerns. Bravo CGE and many thanks again to Lisa and staff!
Michael
3 months ago
Lifesavers! Got my gold unstuck and liquidated fast."I recently worked with Certified Gold Exchange to finally get my metals liquidated and my custodial account closed. My account was previously stuck with Rosland Capital, and I was getting nowhere with them.From start to finish, the team at Certified Gold Exchange was phenomenal. They are transparent, professional, and handled a complicated situation in just days. What took other brokers months to ignore, CGE handled quickly and without the hassle. I dealt with Emily and Patrick both of whom were incredibly responsive, clear, and truly helpful throughout. They made the whole transition feel stress-free. I highly recommend CGE if you are trying to resolve a frozen account or need to sell your metals safely."
Arturo Gonzalez
3 months ago
I give them a five star just because they are nice people, but i tried selling them my Gold and they said they would only take it if it was over 15 ounces Lol... I probably have about one ounce and refuse to take it to the Pawnshop.
Michael d'Amaral
4 months ago
5-Star Review for Certified Gold Exchange I recently worked with Certified Gold Exchange (CGE) to close out my IRA account after Equity Trust dropped my previous broker, Rosland Capital. From start to finish, the entire process was smooth, professional, and remarkably fast. What took Rosland Capital months to accomplish, CGE handled in just days. They efficiently helped me liquidate my metals and close the account without any hassle. I initially dealt with Patrick, who was excellent—responsive, clear, and truly helpful throughout. He made the whole process feel straightforward and stress-free. I also want to give a special shout-out to Kat in the back office. She and the rest of the team worked incredibly hard behind the scenes to make everything happen so quickly. Patrick was right when he said the credit belongs to the whole team—they clearly work well together and put clients first. If you're looking for a trustworthy company to handle your precious metals IRA, whether buying, selling, or closing an account, I highly recommend Certified Gold Exchange. They delivered excellent service when I needed it most. Thank you, Patrick, Kat, and the entire CGE team!
Victoria Cohen
4 months ago
Excellent company to work with for your precious metal needs. They're extremely professional, caring, and easy to work with Sarah and the team I can't thank you all enough for making my experience so easy. Highly recommend
Sonny Panhead
5 months ago
Pat collins at CGE went above and beyond to help me navigate a complicated transaction that helped me achieve the results I wanted. His knowledge, professionalism and friendly demeanor made the process quick, easy and stress free.....
Rick Richuber
5 months ago
Very impressed. Took care of everything I needed and insured some good information for my future. Made my transition pretty much painless. Highly recommend.
Donna Maloney
8 months ago
I am so blessed to have started my journey with certified Gold Exchange but I cannot say more than enough about Patrick and Sara. What an amazing team honest to the core super helpful when I was down after my husband passed away. Patrick took me by the hand and walked me through every single situation and his Sara was right there making everything happen for him As well. I would never go anywhere to do anything with my investments without those two by my side. Thank You both so much for all the hard work you do and the patients you show me.
Brian Lodovici
10 months ago
Certified Gold Exchange was a great company to work with when selling my gold. Pat Collins was very helpful; knowledgeable, prompt and responsive. I would highly recommend them to anyone.
J B
1 year ago
Patrick Collins…What can I say about Pat? What an exceptional human being and consummate professional, highly skilled and knowledgeable not to mention genuinely caring, personable and friendly. How very lucky I was to be transferred to Pat when I contacted CGE at a very sobering and low time of my life. I had just read a CGE article about the unscrupulous LA dealers. Twenty-one months earlier I had “invested” with one of them. I was devastated to have made such a foolish mistake but knew I had to urgently do something about it. I contacted CGE nearing the end of their work day. When I told Pat the hot water I was in, he was genuinely empathetic and immediately gave me hope for a solution, freely giving of his time and attention. I knew he was REAL!! Pat then “took my hand” (a guardian angel), reassured me (all the while positive and upbeat) that we could “untangle this mess” (his words). Although I was very despondent over what I had done, I had a glimmer of hope. Through this whole ordeal Pat never let go of me. He guided me at every step and was always there when I needed him with a friendly and upbeat sparkle. I can now say with HUUGE relief that we untangled that mess and I am now very confidently a CGE client for life. I can sleep soundly now knowing that I was treated fairly and respectfully with my precious metals IRA because I am dealing with a FIRST CLASS ACT- Pat Collins and Certified Gold Exchange. I will certainly recommend CGE to friends and family! And THANK YOU Pat!! From the bottom of my heart 🙂
Robin Mallon
1 year ago
It was my absolute honor to work with Patrick Collins when I needed to liquidate precious metals in an IRA that my siblings and I inherited. Patrick is very knowledgeable and extremely professional, and he provided the guidance and steady hand needed in a very quick time frame. Patrick has amazing inter-personal skills, and he made me feel like my business was the most important piece of business he is handling. Truly, Patrick could teach a master class on how to treat clients. Well done!
Tony Harrod
1 year ago
I just want to tell you thank you for your help selling our Gold. You are awesome to work with and kept us updated regularly. We will definitely contact you when ready to sell again.
jamie blake
1 year ago
Super informative and helpful when looking to invest or do a rollover. Was great at listenings and answering our questions and helped the whole process go fast and smoothly.
George Gomoll
1 year ago
Pat has been a true professional to work with-he stay son top of our requests and always follows up- a pleasure to work with
Malcolm Tate
2 years ago
Working with Patrick Collins was the great total professional. And the company Certified Gold Exchange was fair. I will be sure to refer others to company for all of their precious metals transactions.
Several years ago, I purchased precious metals (within an IRA) through a highly recommended dealer (at the time). Recently, I learned that the dealer in question was found to be "less than reputable". I found myself asking, "under the circumstances, who can I trust to liquidate my account?" My first order of business was to find a dealer that I could trust. After considerable research, Certified Gold Exchange was at the top of my list. When I contacted CGE, I was introduced to Pat Collins. From our first discussion, Pat clearly understood the situation and developed a plan. Long story short, Pat earned my trust with his friendly demeanor, patience, and metals experience. I'll be calling CGE and Pat for my next transaction. Many thanks Pat!
ALAN BROWN
2 years ago
Certified Gold Exchange's website really jumped out to me as I began researching precious metal IRA's. I found it to be incredibly comprehensive and informative, answering questions I did not even know to ask and alerting me to bad practices within the industry as well. So, I called and found the CGE team to be every bit as helpful as the website. They were responsive immediately and throughout the process of establishing an account and funding it. They were particularly helpful when dealing directly with my current custodian and getting funds rolled over. Pat and Mary have been courteous, personable, and very professional working with me and even helped with questions outside the immediate business at hand. I have already referred friends to CGE and will continue to do so.
Diane Bell
2 years ago
Everyone was very helpful and professional. I highly recommend this company.
Joeb41
2 years ago
In the mid-90's I was fortunate to locate CGE and John Halloran. I Found CGE on BBB. They had an A+ rating and received no complaints. I called them and John spent a lot of time with me. I had never purchased metal previously. The one thing that stuck with me was his advice that "you buy metal to hold, not to trade." I still have my original purchase plus some subsequent purchases. All is worth 2--3.5 times what I bought it for, including my TIRA. I feel secure that my portfolio is well diverse and now includes Gold & Silver. Thanks John.
The Phan
2 years ago
Pat Collins, Melissa and the CGE team was incredibly professional in helping me setup my self directed IRA and purchasing the metals for the account. Pat was extremely knowledgable and was always responsive and willing to share his time and expertise to help me better understand each step in the process. I got regular updates from Pat to inform me of the status of each step in the account setup and in the metals purchase transaction. Looking forward to continuing to work with Pat and the CGE team in the future.
Steve Keller
2 years ago
I recently liquidated a portion of my Precious Metals IRA (for the first time) and was concerned about the need to ship and the length of time my custodian, GoldStar Trust, was telling me it would take for the entire process. After a bit of research I found Certified Gold Exchange. What appealed to me in my research was the fact that CGE had accounts at many of the Depositories, including mine. That meant that there would be no shipping process (or delays). I had read stories of shipments disappearing in process and metal purchasers and custodians not being very helpful to the victims of the theft. In addition, CGE was very competitive in their pricing. From the beginning of contacting Patrick Collins the process was efficient and professional. Pat provided regular communication and helped me at every step. The length of time from start to finish was much quicker than I was expecting thanks to CGE. I want to thank Pat and his team at Certified Gold Exchange for a smooth and efficient transaction.
Karyn Wortman
2 years ago
My experience with the Certified Gold Exchange and Mr. Collins was exemplary. Mr. Collins gave so freely of his time and expertise. He suggested outside readings in order for me to gain further knowledge of the world of precious metals. He helped me better understand my own situation and guided me towards making the best decision under my circumstances. When I sought advice, he gave it to me willingly. Throughout the process he was friendly, upbeat, considerate and kind. The huge irony in all this is that from very early on in the process of our multiple communications, he became aware that I could not even be a client! Still, he gave me his time and guidance. This is something I have rarely, if ever, experienced in my almost 59 years in this world. Additionally, when he saw he and his company could not help me, he provided alternative businesses that could. Again, when have you experienced this? I called one company prior to CGE and when the representative told me he couldn't help me, the phone call was over. Period, the end. Hence, when I do have an opportunity to sell or buy precious metals, there is no other business I would consider using. I highly recommend CGE for all of your precious metal needs. Best of luck.
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