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Certified Gold Exchange, Inc. Privacy Policy
This privacy policy sets out how Certified Gold Exchange, Inc. uses and protects any and all information that you may provide to Certified Gold Exchange, Inc. when you use our website.
Certified Gold Exchange, Inc. is committed to ensuring that your privacy is sufficiently legally protected. If we ask you to provide information by which you could be identified when using our website, then you can rest assured that it will only be used in accordance with this privacy statement, as Certified Gold Exchange, Inc. is known as “America’s Trusted Source For Gold.”
Certified Gold Exchange, Inc. may change our privacy policy by updating this page. You should check this page occasionally to ensure that you understand and agree with any changes. Our current privacy policy is effective from December 30, 2014.
What we collect
We may collect the following types of information:
- Name
- Contact information including email address
- Demographic information such as zip code
- Information relevant to customer surveys and/or special discount offers
What we do with the information we gather
We require this information to better understand your needs and provide you with a higher quality service.
Particularly, it’s for the following reasons:
- Internal record keeping
- Improving our products and services
- Sending periodic promotional emails about new products, special offers or other types of information which we think you may find valuable
- Sending you our free and 100% guaranteed 12 Day Investor Safety Educational Email Course so that you can learn strategies to protect your wealth.
- Contacting you by email, phone, fax or mail
- Customizing our website to tailor it to your needs and interests
- We will never sell or share your information.
Security
We are completely committed to making sure that your information is safe, secure, and protected. In order to prevent unauthorized access to or disclosure of your information, we have put in place various physical, electronic, and managerial procedures for handling personally identifying information.
Cookies and how we use them
A cookie is a small electronic file that asks for your permission to be placed on your computer’s hard drive. Agreeing to “cookies” means the file is added and the cookie helps analyze web traffic and/or lets you know when you visit a particular website. These cookies allow web applications and websites to respond to you as an individual website user.
We use cookies to identify which pages are being used by our website visitors. This helps us analyze data about website/web page traffic and improve this website to tailor it to your needs. We ONLY use this information for statistical and analytical purposes, after which the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Many web browsers automatically accept cookies. However, it is possible to modify your browser setting to decline cookies if you so choose.
Children’s Privacy
Our website is intended for use by a general audience and does not offer services to children under the age of 18. If a child whom we suspect to be 17 or younger sends personal information to us, we will use that information only to respond directly to that child to inform him or her that they cannot use this website.
Analytics Programs
Our website uses Google & Bing Analytics as well as Luckyorange to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout/ and for Bing please visit https://about.ads.microsoft.com/en-us/resources/policies/opt-out-of-the-microsoft-advertising-optimization-program and finally from Luckyorange, here is the opt out link https://privacy.luckyorange.com/. This may prevent you from taking full advantage of our website.
Links to other websites
Our website may contain links that enable you to visit other websites. However, once you leave our site, understand that we do not have ANY control over that other website, its cookies, information collection practices, etc., and we cannot be held responsible for the protection and privacy of your information whilst visiting such sites. In these cases, you should read, understand, and agree to the Privacy Policy (or similar page) of that website.
Controlling your personal information
You may choose to restrict our collection or use of your personal information by contacting us directly via the information found on the Contact Us page of this website, and stating to us explicitly that you do not consent to Certified Gold Exchange, Inc. holding your personally identifying information.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you, please write to:
Certified Gold Exchange, Inc.
777 Main Street, Suite 644
Fort Worth, TX 76102.
If you believe that any information we have about you is incorrect and/or incomplete, please let us know as soon as possible via the contact methods outlined on the Contact Us page of our website. We will promptly correct any information found to be incorrect and inform you that said changes have been made.
If you have any questions, comments, suggestions, etc. about our Certified Gold Exchange, Inc. Privacy Policy please contact us directly by emailing: Support@CertifiedGoldExchange. com or by calling us toll-free at (800) 300-0715 now.
My first order of business was to find a dealer that I could trust. After considerable research, Certified Gold Exchange was at the top of my list. When I contacted CGE, I was introduced to Pat Collins. From our first discussion, Pat clearly understood the situation and developed a plan.
Long story short, Pat earned my trust with his friendly demeanor, patience, and metals experience. I'll be calling CGE and Pat for my next transaction. Many thanks Pat!
From the beginning of contacting Patrick Collins the process was efficient and professional. Pat provided regular communication and helped me at every step. The length of time from start to finish was much quicker than I was expecting thanks to CGE.
I want to thank Pat and his team at Certified Gold Exchange for a smooth and efficient transaction.
being new to selling metals, Patrick walked me step by step in the process through distributions with my IRA. Whenever I contacted him with questions or concerns, he replied within an hour or minutes to resolve my percieved issues. What a comfort Patrick has been in this (at times) somewhat stressful process.
Thank you Patrick!
It was my first time selling precious metals and they made the process as seamless as possible, despite multiple hiccups caused by my chosen custodian failing miserably. I will choose this team for every precious metals purchase or sale in my future.
I decided to invest $60k and in just three months it's over $120k! Not only that, the team at Certified Gold Exchange has excellent customer service.
I highly recommend them.
When I spoke with coin dealer David White, he was able to give me a quote in 3.5 hours. He also explained the importance of shipping my coins via registered mail with the Post Office. David said that the Post Office requires a registered box to be sealed with brown paper tape to prevent tampering. David emailed me links to sites that showed the right tape to use and how to seal the box. He called several UPS stores in my neighborhood to try to find the tape for me. In the end, I bought the tape from the Post Office. David explained that while Fedex and UPS would ship the coins, since they are not allowed to ship gold or silver, I would have no recourse if my coins were lost. David even gave me his home number so I could reach him after hours if necessary.
My experience with Certified Gold Exchange, Inc. stands in stark contrast with how two other coin brokers responded. The firm from which I had bought most of my silver coins never called me back. On November 13 when I called the broker from whom I had bought most of my gold coins, I couldn't get through on the phone. So, I emailed them and it took 5 days for them to respond! The broker didn't give me a quote until December 2 -- and then only for some of the coins! He said he would tell me what they would pay for the other coins after I shipped them!
In addition, that broker explained that one of their customers had lost all their coins valued at $22,000 because the box was tampered with and they had failed to insure them for the full amount. However, I knew by then that if the firm had told the customer to ship the coins via registered mail as Certified Gold Exchange, Inc. does, the box could not have been tampered with.
So, Certified Gold Exchange, Inc. is the only gold and silver dealer I recommend. The level of service is truly remarkable.
Your interest in helping me on such short notice shows how much you care for your clients. I hope 🤞 to have you as one of my financial team in the future.
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